Shipping & Returns
Shipping Policy
Any and all orders placed through the Site are subject to this Shipping Policy. We strive for expedient delivery, and aim to have most packages shipped within 48 hours. Many of our goods (especially custom engraved items) are made to order, which can add to the delivery time of these items. Please keep in mind that orders are not fulfilled on weekends. The Pinnacle Supply bears no responsibility for the safety or delivery of the products purchased on our website. Once the package leave The Pinnacles Supply's control and has been passed to the carrier, any problems pertaining to the delivery of that package must be resolved between the customer and the carrier in accordance with the carrier's policies.
Return & Exchange Policy
Customized Orders:
Orders for monogrammed/personalized items cannot be cancelled, returned or exchanged.
Shipping of Returns/ Exchanges:
For returns and exchanges within the USA, PSC will issue a prepaid label when a request is completed. Please ship your items back within 5 days of receiving the label. When placing an exchange, please note that your new item is not reserved until your return is received and processed at our factory, so we ask that you ship your items back to us at your earliest convenience. For returns for a refund, the cost of shipping will be deducted from the refund amount. Please reference the return summary for the amount that will be deducted. For international returns/exchanges, customers are responsible for shipping their items back to the PSC Factory. For domestic and international exchanges, PSC will cover the cost of shipping the replacement item.