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Terms & Conditions

Welcome to The Pinnacle Supply Co. website, operated by The Pinnacle Supply, LLC (“PSC”) and located at http://www.thepinnaclesupplyco.com/ (the "Site"). The following terms and conditions (“Terms”) govern your use of this Site. By accessing, viewing, or using the content, material, or services available on or through this Site, you indicate that you have read and understand these Terms, that you agree to them and intend to be legally bound by them. If you do not agree to these Terms, or if you are under 13 years of age, you are not granted permission to use this Site and must exit immediately.

 

1. Shipping Policy

 

Any and all orders placed through the Site are subject to this Shipping Policy. We strive for expedient delivery, and aim to have most packages shipped within 48 hours. Many of our goods (especially custom monogrammed items) are made to order, which can add time to the delivery time of these items. Please keep in mind that orders are not fulfilled on weekends. PSC bears no responsibility for the safety or delivery of the products purchased on our website. Once the package leave PSC control and has been passed to the carrier, any problems pertaining to the delivery of that package must be resolved between the customer and the carrier in accordance with the carrier's policies. 

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2. Pricing

 

The pricing available on this Site is for information purposes only for use by PSC’s customers and potential customers and subject to change/verification. While PSC strives to provide accurate product and pricing information, pricing or typographical errors may occur. PSC cannot confirm the price of any PSC product or service until after an order is placed. In the event that a product or service is listed on the Site at an incorrect price or with incorrect information due to an error in pricing or product information, PSC shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product or service. In the event that a product or service is mispriced, PSC may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. PSC’s prices and the availability of PSC products or services are subject to change without notice.

 

3. Order Acceptance

 

PSC reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Among the circumstances that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by PSC credit and fraud avoidance staff. PSC may also require additional verifications or information before accepting any order. PSC will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment has been received, PSC will issue a credit to your account in the amount of the charge.

 

4. Returns and Exchange Policy

 

Customized Orders:

Orders for custom engraved/personalized items cannot be cancelled, returned or exchanged. 

 

Shipping of Returns/ Exchanges: 

For returns and exchanges within the USA, PSC will issue a prepaid label when a request is completed.  Please ship your items back within 5 days of receiving the label.   When placing an exchange, please note that your new item is not reserved until your return is received and processed at our factory, so we ask that you ship your items back to us at your earliest convenience.   For returns for a refund, the cost of shipping will be deducted from the refund amount.   Please reference the return summary for the amount that will be deducted.   For international returns/exchanges, customers are responsible for shipping their items back to the PSC Factory.   For domestic and international exchanges, PSC will cover the cost of shipping the replacement item.

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5. Payment

 

Some products or services on the Site may be available for purchase. PSC uses a third party payment processor to process credit card transactions made through the Site. If you purchase products from PSC or make any payments via the Site with your credit card, the credit card information that you submit to PSC will be protected by encryption, such as with the Secure Socket Layer ("SSL") protocol. Encryption decreases the likelihood that your credit card information will be stolen or intercepted during transmission to PSC. You are responsible for all charges incurred under your account, whether made by you or another person using your account. If for any reason PSC does not receive payment for a purchase, PSC may exercise its rights in law and equity, including (a) immediately suspending or terminating your account; (b) seeking collection of the outstanding amount owed; and/or (c) seeking legal action against you for the breach of these Terms. You are also responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Site, including sales, use, and excise taxes (excluding only taxes on PSC’s net income). To the extent that PSC is obligated to collect such taxes, the applicable tax will be added to your billing account. Any and all orders placed through the Site are subject to our Returns and Exchange Policy in Section 4 above.

 

You will be charged a $20 fee for repairs of products on or after three months from the shipment date.

 

6. Proprietary Rights

 

As between you and PSC, PSC owns or licenses all data, content, graphics, forms, artwork, images, photographs, functional components and any software concepts and documentation and other material on, in or made available through the Site (“Site Materials”), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Materials. All Site Materials are protected pursuant to copyright, trademark, patent and other applicable laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Materials. As between any user and PSC, all names, trademarks, service marks, certification marks, symbols, slogans or logos appearing on the Site are proprietary to PSC or its affiliates, licensors, or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Materials, other than the right to use the Site Materials in accordance with these Terms.

 

7. Unauthorized Activities

 

You agree that you will not use the Site for (a) any illegal or unauthorized purposes that violate any local, national, or international laws (including import, export, copyright, and trademark laws); (b) modifying, copying, distributing, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, selling any of the Site Materials, unless otherwise authorized by these Terms or in a separate written agreement with PSC; (c) any use of data mining, scraping, robots, spiders, crawlers or any other data gathering or extraction tools, except to the extent the Site is indexed by general purpose consumer accessible search engines, including Google, Yahoo, or Bing; or (d) sending unsolicited email, including promotions and/or advertising. You may use the Site and the Site Materials consistently with these Terms. Any other use of the Site or Site Materials, including the aforementioned unauthorized uses, without prior written permission of PSC is strictly prohibited. You acknowledge and agree that the unauthorized use of the Site or the Site Materials could cause irreparable harm to PSC and that in the event of such unauthorized use, PSC shall be entitled to an injunction in addition to any other remedies available at law or in equity.

Privacy & Safety


1. Collection of Personal Information from Site Visitors

Except as specifically set forth herein, PSC may collect: (a) the e-mail addresses of users that communicate with PSC via e-mail; (b) information knowingly provided by the user in online informational sections, registration, or membership forms; (c) information gathered through the analysis of cookies, or any other methods of internet browsing analysis, such as Google Analytics; and (d) financial information provided by a user, including credit card numbers and billing addresses, in order to process payments to PSC. Specifically, and in order to register for certain services of the Site, you may be required to provide additional personal information about you and your company, such as your name, address, telephone number, and other relevant personal information. If you do not wish to provide such information to the Site, you will be unable to register and/or to obtain products or services from the Site. When a visitor performs a search within the Site, PSC may record information identifying the visitor or linking the visitor to the search performed and recording information related to the search request.

2. Use of Personal Information Collected

Personal information collected by PSC may be used by PSC for limited purposes, including record keeping, editorial and feedback purposes, content improvement, or to customize the content and layout of the Site. Individually identifying information, such as names, postal and e-mail addresses, phone numbers, and other personal information which visitors voluntarily provide to PSC, may be added to PSC's databases and used for future contact regarding Site updates and new services. From time to time, PSC may need to contact you for registration-related activities. You agree that PSC may use your personal information for such registration-related contact with you. PSC may also desire to contact you for market research purposes or to provide you with marketing information that PSC believes would be of particular interest. You will have the option of not being contacted by PSC and opting-out of such contacts by contacting The Pinnacle Supply via e-mail at info@thepinnaclesupplyco.com.

3. Disclosure of Personal Information to Third Parties

Except as specifically set forth herein, any individually identifying personal information that you provide to PSC through the Site will not be disclosed to other third-party entities not affiliated with PSC. Identifiable and non-identifiable user information and data may be disclosed or distributed to another party with which PSC enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, or to a third party pursuant to a subpoena, court order, or other form of legal process, in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or if determined by PSC in its sole judgment that such disclosure or distribution is appropriate to protect the life, health, or property of PSC or any other person or entity. Identifiable and non-identifiable visitor information and data which visitors provide to PSC may also be provided to third parties that contract with PSC to provide products, information or other services that PSC believes that visitors may be interested in obtaining. For example, and without limiting the generality of the foregoing sentence, PSC contracts with WIX as an ecommerce vendor -- you can read more about how WIX uses your Personal Information here:

PSC also uses Google Analytics to help understand how PSC's customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. While PSC may undertake efforts to see that any third party to whom PSC discloses personal information is under an obligation to use the personal information solely for the purposes for which the information was disclosed, such third parties are independent third parties over which PSC exercises no control. PSC is not responsible for, and will not be liable for, the conduct, actions, omissions, or information handling or dissemination practices of third parties. Please be advised that the confidentiality of any communication or material transmitted to PSC via the Site or e-mail cannot be and is not guaranteed, including, for example, personal information such as your address or name.

4. Links to Other Sites

The Site may also contain links to third party websites. The Site may contain links to other Internet Web sites for the convenience of users in locating information, products, or services that may be of interest. If you access a third party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Statement. It is possible that these links may be used by third parties or others to collect personal or other information about you. PSC is not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. PSC does not control these third parties' use of cookies, collection of information, or how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers and any third parties.

5. Security Measures and Communicating with The Pinnacle Supply (PSC)


PSC has implemented physical, electronic and procedural security features that are designed to prevent the unauthorized release of or access to personal information. Despite PSC's efforts to protect your personal information, the confidentiality of any communication or material transmitted to or from PSC via the Site or via e-mail cannot be and is not guaranteed. You acknowledge that the technical processing and transmission of the Site content may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, PSC is not responsible for the security of information transmitted via the Internet.

6. Comments and User Content

All materials or comments posted to any aspect of the Site are public. Please refer to the Terms and Conditions for further detail concerning User Content and other materials submitted to the Site. As such, PSC assumes no liability for the accuracy of such information, no duty to update or correct such information, and no liability for such communications arising under the laws of copyright, libel, privacy, obscenity, or otherwise. Any comment system on the Site may utilize an opt-in Geolocation service in accordance with a prevailing community standard such as HTML 5. Such Geolocation opt-in ability is managed by the user's browser settings. If a user chooses to opt-in to the Geolocation service, the user's comments may be associated with the user's location, both internally within PSC and publicly on the Site.

7. Access to and Ability to Correct Personal Information; Opt-Out Right

Upon your request via postal mail or e-mail, PSC will provide you with a summary of any personal information retained by PSC that has been voluntarily provided by you to PSC through online forms, registration forms, surveys, e-mail, or another online avenue. You may modify, correct, change or update your personal information by contacting PSC via e-mail at info@thepinnaclesupplyco.com. Except as necessary to obtain the services or information requested, You may opt out of having your personal information, which has been voluntarily provided to PSC through online forms, membership or registration forms, e-mail, or another online avenues, prospectively retained by PSC or used by PSC for secondary purposes, by contacting PSC via e-mail at: info@thepinnaclesupplyco.com.This provision does not apply to collection of the type of Web browser of the visitor to the Site or to information provided or collected that does not meet the description hereunder.

8. Right to Change Privacy Statement

PSC reserves the right at any time to modify, alter or update this Privacy Statement. PSC will notify you on the Site of any new or revised Privacy Statement, including information regarding the location of the new or revised Privacy Statement. Your use of the Site following any changes means that you agree to follow and be bound by the Privacy Statement as changed. Any change to this Privacy Statement shall be effective as to any visitor who has visited the Site before the change was made. It is the obligation of users visiting the Site before the change to learn of changes to the Privacy Statement since their last visit.

9. Your California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 provides you with the right to request certain information regarding disclosure of your personal information to third parties for direct marketing purposes, including a description of the categories of personal information disclosed. In order to obtain such information, please contact us via e-mail at info@thepinnaclesupplyco.com.

10. Customers Who are Residents of the European Economic Area (“EEA”)

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You may also have the right to object to, or request that we restrict, certain processing or to withdraw consent you have previously provided If you would like to exercise this right, please contact us at info@thepinnaclesupplyco.com.  Additionally, if you are a European resident we note that we may be processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to the United States.

Legal Basis for Processing

We process your personal data described above: as necessary to fulfill our responsibilities under our contract with you (e.g., processing payments for and providing the products you have ordered); as necessary for our legitimate interests, including our interest in providing relevant and secure Services, and improving our Services and products; as necessary to comply with our legal obligations; or as consistent with your consent, which you may revoke at any time.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information

Payment Methods

  • Credit / Debit Cards

  • Applepay 

  • PAYPAL

  • Offline Payments

Payment Methods
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